Terms of use

Who we are

DIP is a booking website for resorts, hotels and homestays in Quezon Province, run by the DIP development team.

Each place to stay on DIP is run by an independent partner. When you book, your stay is an agreement between you and that partner; DIP takes the booking and the online payment on the partner's behalf.

For any question about these terms, email dip2rest@gmail.com.

Your account

You need an account to book or to list a place to stay. To book, you must be 18 or over.

• Give your real name and a phone number where the partner can reach you.
• Keep your password to yourself. You are responsible for bookings made with your account.
• We may suspend an account that breaks these terms, for example one used to hold rooms with no intention of staying.

Booking a stay

Bookings on DIP are instant: you don't wait for the partner to accept.

While you pay, the room is held for you for 15 minutes. If the downpayment isn't paid in that time, the hold ends and the room goes back on sale.

Your booking is confirmed once the downpayment is paid. You can book a stay of 1 to 30 nights that starts within the next 12 months.

The total shown before you pay includes the room, any extra-guest fees, packages you add and fees charged online, less any promo code. Fees you pay at the property, such as environmental fees, are listed separately.

Paying

When you book, you pay a downpayment online, usually 30% of the total. The exact amount is shown before you pay.

Online payments are handled by PayMongo, with the methods shown at checkout. DIP never sees or stores your card details.

You pay the rest of the total, and any fees marked as due at the property, to the partner when you check in.

Cancelling a booking

Each place to stay has one cancellation policy, shown on its page and on your booking. It is fixed when you book, even if the partner changes it later:

• Flexible: free cancellation until 1 day before check-in.
• Moderate: free cancellation until 5 days before check-in.
• Strict: free cancellation until 14 days before check-in.
• Non-refundable: no free cancellation.

Deadlines fall at the property's check-in time, Philippine time. You can cancel a confirmed booking from your Trips page until check-in.

If you cancel before the free cancellation deadline, everything you paid online is refunded. After the deadline, nothing is refunded. There are no partial refunds.

The balance you would pay at the property is never charged when you cancel.

Refunds go back to the payment method you used and usually take 5–10 business days to arrive. If a stay can't go ahead because of a problem on the partner's side, DIP may cancel the booking and refund everything you paid online.

Promo codes

A promo code takes money off your booking under the conditions shown with it, such as its dates, a minimum amount or a limit on uses. One code applies per booking. Codes have no cash value and may be withdrawn.

If a booking that used a code is cancelled with a refund, the use of the code is given back.

During your stay

Each place to stay lists its house rules, such as quiet hours, pets, smoking, parties and the minimum age to check in. Follow them during your stay.

A partner may refuse check-in to a guest who doesn't meet the minimum age or breaks the house rules. Damage to the property is settled between you and the partner.

Reviews

Only guests who have checked out of a stay booked on DIP can review it, once per booking. Reviews are public, shown with your first name.

• Write about your own stay, honestly.
• Don't include other people's personal details, offensive language or advertising.

Partners may reply publicly. We may remove a review that breaks these rules.

If you list a place to stay

One partner account lists one place to stay. DIP reviews your business before your listing goes live, and reviews changes to your listing's description and policies before they appear. Rooms, prices, photos and promo codes go live when you save them.

• Keep your rooms, prices, availability and photos accurate.
• Honour every confirmed booking, at the price and under the cancellation policy the guest booked with.
• Treat guests' contact details as confidential and use them only for their stay.

DIP collects guests' online payments and pays them to you after the stay, less DIP's commission as agreed with you.

What you may not do

• Give false information, or book in someone else's name without their permission.
• Pay with a payment method you are not allowed to use.
• Copy or collect data from DIP with automated tools.
• Use DIP to harass partners, guests or our team.

Our responsibility

DIP runs the website and handles bookings and online payments. Partners are responsible for their places to stay and the services they provide there. If something goes wrong with a stay, contact us and we will help you and the partner settle it.

Nothing in these terms limits your rights under Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394).

Your personal data

How DIP collects and uses personal data, and your rights over it, are explained in our privacy notice.

Changes to these terms

We may update these terms. The date at the top shows the latest version. A booking follows the terms in force when it was made.

Law and disputes

These terms are governed by the laws of the Philippines. If you have a complaint, email dip2rest@gmail.com first and we will try to resolve it with you.